All plants will be sent first class by Royal Mail. Delivery is £3.75 or free when you spend over £40.
Sustainability is an important part of Perennial's ethos. That is why the packaging that will be used to protect and send your plants will be made of recyclable (and where possible, recycled) and environmentally friendly materials. Think cardboard, biodegradable packing peanuts, and not a piece of plastic bubble wrap in sight.
Returns and Refunds
If you change your mind about your purchase, you can return it within 14 days. Unfortunately, we cannot cover return costs at this time. Please contact firstname.lastname@example.org to arrange a return.
Great care is taken to package your plants in a way which will protect them, but if you have any complaints about the condition in which your plant has arrived, please contact email@example.com, to arrange a replacement or refund.
Your privacy is important to us. We only ask for personal information when we need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent, and will only use your data to;
(1) Fulfil orders you've made through our online shop. This includes passing data onto Our Providers for delivery purposes.
(2) Send you our email newsletter if you have explicitly subscribed.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us, using the contact form or at firstname.lastname@example.org.